MYCRM Versions
  • Enterprise Excellence
  • Business Brilliance
  • Marketing Marvel
MYCRM FEATURES
  • Centralize customer information
  • Manage key dates and milestones
  • Store electronic and physical exhibits
  • Allows addition of custom fields
  • Allows addition of custom fields
  • Customer Portal for status updates and submitting complaints/enquiries/service requests
  • Advanced case management facilities
  • Only system with multiple tickets per case
  • Tracks tasks in a single view
  • Customers can view the progress of their enquiry or case via the customer portal
  • KPI tracking via custom SLA/OLA settings
  • Escalation for overdue cases/tickets
Features Enterprise Excellence Business Brilliance Marketing Marvel
Cost RM 100 Starting Price per User per Month RM 50 Starting Price per User per Month RM 25 Starting Price per User per Month
Marketing and Sales Management
Accounts
Contacts
Campaigns
Email templates
Leads
Salesforce Automation
Potentials
Quotes
Sales Orders
Invoices
Services
Products
Suppliers
Pricebooks
Customer Support
Case Management
Ticket Management (multiple tickets per case)
Defect Management (multiple defects per case)
Task Manager for Users and Subordinates
Service Contracts
SLA/OLA Management
Case/Ticket Workflow Management
Knowledge Base
FAQs
Product Information
Others
Webmail
Document Management
Task Management
Event Management
Workflow Management
Mail Scanner Configuration
Reports and Dashboards
Marketing Reports
Sales Reports
Customer Support Reports
SFA Reports
Dashboards/Business Intelligence
Customisable Reports
Administrative Features
Drop Down Editor
Customised Fields
Excel Import and Export
General Settings
User Access Management
Notification Scheduler
Inventory Notification
Additional Plugins
Customer Self Service Portal Including:
  • Content Management System (CMS) Features
  • Leads Capture Form
  • Synch with Products
  • Synch with Campaigns
  • Update latest news
  • Customisable look and feel